FAQ

Q: How do I place an order?

A: You can place an order via email, phone call, or in person—whichever is most convenient for you. Once we receive your order details (including the product type, quantity, and any artwork or design ideas), our team will prepare and send you an invoice outlining your total and deposit amount.

After your deposit has been paid, we’ll create a digital mock-up of your apparel or printed product for your review and approval. Once you approve the design, production will begin. When your order is complete, we’ll contact you to let you know it’s ready for pickup, and the remaining balance will be due at that time.

This process is the same for all orders, whether they’re placed online, over the phone, or in person—ensuring every customer receives the same attention to detail and quality service.

Q: What does the process look like?

A: Once your order is placed, our team will reach out to confirm all details and provide you with a digital mock-up of your design for approval. After you review and approve the mock-up, we begin production on your selected printing service—whether it’s apparel, signage, or digital prints. Throughout the process, our team stays in touch to ensure everything meets your expectations before final completion.

Q: Do you provide a W-2 form?

A: Yes, we do. If you need a W-2 form, our administrative team will be happy to provide it upon request. Simply reach out to us via email or phone, and we’ll make sure you receive it promptly.

Q: Can I mix and match apparel, colors, and sizes?

A: Absolutely! The sky’s the limit. We understand that every brand and individual has a unique vision, and we’re here to help you bring it to life. You can mix and match apparel styles, colors, and sizes to create the perfect combination that represents your company—or yourself—exactly how you envision it.

Q: How long does production take?

A: Our team works diligently to complete every order as efficiently as possible while maintaining the highest quality standards. Typical turnaround time is 9–12 business days, depending on the complexity and quantity of the order. Some projects may be completed sooner, and if that’s the case, we’ll notify you right away. We believe in precision and care—quality work takes time, and we make sure it’s done right.

Q: Do you offer delivery?

A: Yes, we offer delivery options for both local and out-of-area customers. Delivery times and costs may vary based on location and order size. Please contact us for details or to arrange delivery for your order.

Q: Is your boss really a cat?

A: Yes—our office mascot and honorary “boss” is indeed a cat! While they may not handle production, they definitely keep the team inspired and on their paws. 🐾